Q: Where can I find my Account Number or SFA number?
A: Your account number/SFA number is your student ID number. This can be found in a number of
places. Once logged in to e-services it will be at the top of your screen and at the top of your class
schedule. You can also find it on your SCC issued student ID card.
Q: I want to use my financial aid to pay for my books. What do I select at checkout?
A: Select the “Stud Acct/Vets/Other” option from the dropdown menu. You will need to put in your
student ID number when prompted. We do require a current FAFSA on file with the college in order for
you to charge your books.
Q: I am a PSEO student, how do I get my books?
A: The PSEO program pays for all required textbooks for students enrolled in classes at SCC. As a PSEO
student you will need to create a bookstore account and place an online order through our bookstore
website. When you get the payment screen, you will select the “PSEO Account Charge” option from the
dropdown menu and input your student ID number. You will not actually be charged for your textbooks,
but will still need to complete the process for the order to be placed.
Q: When will my order ship?
A: You will receive an email with tracking information once your order has shipped. It does take staff up
to 48 hours to process and ship online orders. Please reach out to firstname.lastname@example.org with
Central College Presidential Scholarship Recipients, Workforce Development, and Veterans Benefits (VETS).
Q: I dropped a class and need to take a book off my order. How do I do this?
A: Reach out the bookstore through email at email@example.com. Include your first & last
name, order number and the name of the book(s) you would like removed from your order. *
Please note: if your order has already shipped and you need to return a book, you will be responsible for
the return shipping back to the bookstore. Follow the instructions for mailing it back that were included
with your packing list.
Q: Do I need to purchase a Cengage Unlimited Access Code for each course that requires it?
A: No! You only need to purchase one Cengage Unlimited Access Code. It will be good for all course in
the semester that require it.
Q: I ordered an access code, will it be emailed to me?
A: No, at this time we are only mailing access codes. Nothing will be emailed to students.