Q: Where can I find my Account Number or SFA number?
A: Your account number/SFA number is your student ID number. This can be found in a number of places. Once logged in to e-services it will be at the top of your screen and at the top of your class schedule. You can also find it on your SCC issued student ID card.
Q: I want to use my financial aid to pay for my books. What do I select at checkout?
A: Select the “Stud Acct/PSEO/Other” option from the dropdown menu. You will need to put in your student ID number when prompted for your account number. We do require a current FAFSA on file with the college in order for you to charge your books.
Q: I am a PSEO student, how do I get my books?
A: The PSEO program pays for all required textbooks for students enrolled in classes at SCC. As a PSEO student you will need to create a bookstore account and place an online order through our bookstore website. When you get the payment screen, you will select the “Stud Acct/PSEO/Other” option from the dropdown menu and input your student ID number when asked for account number. You will not be charged for your textbooks, but will still need to complete the process for the order to be placed. You can find step by step instructions to place your order under the textbooks tab.
Q: When will my order ship?
A: You will receive an email with tracking information once your order has shipped. It does take staff up to 48 hours to process and ship online orders. Please reach out to email@example.com with any questions.
Q: I dropped a class and need to take a book off my order. How do I do this?
A: Reach out the bookstore through email at firstname.lastname@example.org. Include your first & last name, order number and the name of the book(s) you would like removed from your order. *Please note: if your order has already shipped and you need to return a book, you will be responsible for the return shipping back to the bookstore. Follow the instructions for mailing it back that were included with your packing list.
Q: Do I need to purchase a Cengage Unlimited Access Code for each course that requires it?
A: No! You only need to purchase one Cengage Unlimited Access Code. It will be good for all courses in the semester that require it. If you purchased 12 month access, you only need to make one purchase for the entire year.
Q: I ordered an access code, will it be emailed to me?
A: No, at this time we are only mailing access codes. Nothing will be emailed to students. You will receive a shipping confirmation email once your code has been shipped.