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Frequently Asked Questions
What email do I use to log in?
To place an online order, you will need to create an account with the SCC Campus Store using an email address. You can use any email address that you prefer.
Please note: email is the main form of communication for the Campus Store and MN Textbook Center, so use an email that you check daily.
Where do I buy my textbooks?
Textbooks are sold online only. We do not sell textbooks on campus. Go to southcentralbookstore.com and select Order Textbooks.
See our How To Order Course Materials guide for step-by-step instructions.
How do I place an online order?
Please see our How To Order Course Materials guide for step-by-step instructions.
How much do my textbooks cost?
The best way to check prices for textbooks is on our website: southcentralbookstore.com Click on Order Textbooks, select your course(s) from the menu, then click on View Your Materials. The textbooks for your courses will be displayed, along with prices for used books and new books.
Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions. Prices are subject to change. Your order total will change if substitutions are made.
What is Inclusive Access?
Please visit Inclusive Access for more information.
How do I charge my textbooks to financial aid?
Once your financial aid has been successfully processed and certified, textbooks can be purchased using financial aid funds on the Campus Store’s website. Financial aid charging is only available for a specific period of time at the start of each semester. Check the Campus Store and our website for posted Important Dates. We are unable to allow student account charges before or after the charging dates.
To charge your online order to financial aid, select "Student Acct/PSEO/Other" as your payment type at checkout, and then enter your student ID # (Tech ID) in the account number field.
Please see the Student Account Charging Information page on our site for more information.
Any specific questions regarding your financial aid should always be addressed through the Financial Aid Office.
What is my account number?
If you select the "Student Acct/PSEO/Other" payment type at checkout, you will be asked to enter your account number.
Your account number is your student ID # (also called your Tech ID). Your student ID# is 8 numbers, no letters, and can be found in eServices in the upper-right corner of the screen when you are logged in.
Enter your student ID # in the account number field if you want to pay for your online order using:
- Financial aid
- PSEO
- Third party funds
- Veteran’s benefits or deferment
Make sure you are using your SCC Student ID number. Our site does not accept student ID numbers from other colleges. If you do not enter your student ID# correctly, we will not be able to process your order.
What should I do if I need my books, but my financial aid has not gone through yet?
If your financial aid is not available by the financial aid charging deadline, you have a few options to consider:
- You may use a credit card to pay for your order.
- For access codes: sometimes you can obtain temporary online access to the material on the publisher's website.
I am a PSEO student. How do I get my books? How do I return my books?
Please see the PSEO instructions for more information.
How do I know my online order was received?
You can log into your Campus Store account and look under Track Orders to see if your order was received and check its status.
You will also receive an email from the MN Textbook Center confirming your online order within 24 hours. The confirmation will be sent to the email address you used to register on our website and will include your order number. If you do not see an email in your inbox, please check your spam/junk folder.
You can also contact us at [email protected] if you have any questions on the status of your order.
Please note: you will receive a separate email once your order is ready for pick-up or has been shipped.
How long does it take for online orders to be processed?
It typically takes 1-2 business days for an online order to be processed. However, during busy times (like the beginning of each semester), orders can take 3-4 days to fill. Please plan ahead and order early.
I requested a used book, but I received a new book. Why?
We make every effort to fill your order as requested, but we reserve the right to make substitutions if your books are not available in the requested condition. This means if you select "used preferred" and a used book is not available at the time your order is filled, a new book will automatically be substituted, and vice versa. The dollar amount of your order will change if substitutions are made. All prices are subject to change without notice.
Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions.
How do I access the eBook I ordered?
Please visit Digital Course Materials – eBooks for information about eBooks and how to access them.
Please note: once an eBook has been activated, it is no longer refundable. All eBook refund requests must be received within 14 days of purchase. No exceptions.
I ordered an access code. Will it be emailed to me?
At this time we are mailing certain access codes. You will receive a shipping confirmation email once your code has been shipped for a physical code. Digital access codes are activated after logging in to your SCC Campus Store website account found under "My Account" and clicking "Activate Access Codes and E-Books."
What does it mean when an item in my order is marked as a "Backorder" on my receipt?
If your item is on backorder it means it is temporarily unavailable due to low inventory, and our buyers have placed an order for more copies with the publisher or manufacturer.
Your order for the item will remain open in our system, and you will be charged when the item is available again. We will notify you via email when your order is ready to ship or pick-up.
Unfortunately, it is difficult to estimate how long an item will remain on backorder. The wait is usually short, but sometimes a publisher will have to print more copies of an uncommon or custom book or combine orders from multiple warehouses.
The MN Textbook Center works hard to ensure that we receive all course materials in as timely a fashion as possible. We apologize for any inconvenience caused by backordered books.
Options for backordered materials in the meantime:
- For access codes: sometimes you can obtain temporary online access to the material on the publisher's website.
What does it mean when an item that I ordered is marked as "Sold Out" on my receipt?
If we no longer have an item that you ordered in stock, we will mark it as "sold out" and your order for it will be canceled.
The Campus Store does not usually restock items like clothing, backpacks, water bottles, and gifts, so these items are only available for a limited time. School supplies are only restocked at the beginning of each semester.
How do I cancel an online order?
Send an email to [email protected] to request the cancellation of an order.
The email must include your name, student ID# (Tech ID), order number, and the reason for the cancellation.
Please let us know if you want to cancel your order as soon as possible. If an order has already been processed, we may not be able to cancel it.
Why was my online order canceled?
Some common reasons for cancellation are:
- The payment method entered was declined.
- Financial aid funds were not available at the time of ordering.
- You requested the cancellation.
- We noticed you had a duplicate order.
- We noticed you ordered both the digital and physical versions of the same text.
- PSEO students: the item(s) on your order were not required for the course.
If you feel your order has been canceled in error, please contact us immediately at [email protected].
How do I know when my online order is ready to be picked up?
You can choose to pick up your online order at the North Mankato or Faribault Campus Store location when you place your online order. We will send you an email once your order has been processed and is ready to pick up at the Campus Store. Check your email regularly for messages from the MN Textbook Center. If you are expecting a message from us and you do not see it in your inbox, check your junk/clutter/spam folder.
What do I need to bring to pick up my online order?
You must have a photo ID to pick up your order. Acceptable forms of photo ID are a South Central College Campus Card (student ID) or a government issued ID. The name on your ID must match the name on your order.
Online orders can be picked up in the Campus Store during store hours. Please check the store hours and locations before coming to campus. Please have your order number ready.
Can someone else (friends/family) pick up my online order?
Yes. You can enter the person’s name in the Customer Notes field when placing your order. If you didn't enter that information in your order, email the Campus Store [email protected] and let us know the name of the person who will be picking up your order. Please note: a photo ID is required to pick up all orders.
Where do I pick up my online order?
All online orders can be up in the Campus Store during store hours.
What if I never received my shipped online order, or it was damaged or missing items when it arrived?
Please email MN Textbook Center immediately if there is a problem with your online order at [email protected].
We need to be notified within one (1) week of the delivery date (or expected delivery date) according to the UPS tracking information for your order.
The MN Textbook Center will work with you to resolve the issue.
How do I return books I purchased?
Please see our return policy for information about how to return items and important return deadlines.
Your receipt is required for all returns!
PSEO students: you must drop-off your loaned books at the end of each semester. Please see the PSEO instructions for additional details.